# Account

> Your sign-in email, your password, the language EOMA operates in, and the optional second step at login.

Source: https://eoma.ai/docs/settings/account
Product: EOMA — AI search visibility for brands (https://eoma.ai)
Last updated: 2026-08-14

---
## In 10 seconds

- Four blocks, all about you rather than your brand: email, password, language, two-factor sign-in.
- Changing your email does not take effect until you click the link sent to the new address.
- Changing the language changes the language EOMA writes your content in, not only the buttons.

## Before you start

- You are signed in. That is the whole requirement.
- To change your password you need your current one, even though you are already signed in.
- To turn on two-factor sign-in you need an authenticator app on your phone.

## Steps

### 1 — Open Settings, then Account

```
┌─ Settings ───────────────┐
│  PREFERENCES             │
│  ● Account        ← here │
│    Notifications         │
│    Privacy               │
└──────────────────────────┘
```

The language shortcut in your account menu at the bottom of the sidebar also lands here.

### 2 — Change your email, if you need to

Type the new address twice and press **Send confirmation link**. A link goes to the **new** address. Keep signing in with the old one until you click it.

### 3 — Change your password, if you need to

Current password, new password, new password again, then **Update password**. Minimum six characters.

### 4 — Change the language only deliberately

Pick a language chip and a warning appears with a confirm button. Read it before pressing.

## What you'll see

### The header — "Account"

"Manage your account email. Changing it sends a confirmation link to the new address — the change takes effect once you click it."

### "Current email"

One row showing the address you sign in with today.

### The email form — "New email" and "Confirm new email"

Two fields and **Send confirmation link**. Once sent, the form is replaced by "Confirmation sent." and the address it went to.

### "Password"

"Change the password you use to sign in. You'll need your current password to confirm." Three fields — Current password, New password, Confirm new password — with "Min 6 characters" under the middle one. On success the form is replaced by "Password updated."

### "Language"

"The language EOMA operates in — its interface and the AI content generated for you." A row of chips, one per supported language, with the current one filled in. Selecting a different one shows a warning panel headed "Switching language is a heavy change", with **Yes, switch to …** and **Keep current language**.

### "Two-factor authentication"

"Add a second step at sign-in using an authenticator app (Google Authenticator, Authy, 1Password)." Shows **On** or **Off**. Pressing **Enable 2FA** shows a QR code to scan and asks for the six-digit code from your app. After that it shows a set of recovery codes **once** — each works a single time and lets you in if you lose your phone. Once on, the block offers **Regenerate recovery codes** and **Disable 2FA**.

## Reading the numbers

Three numbers appear on this screen, and each one is a rule rather than a measurement.

**"Min 6 characters."** The shortest password EOMA will accept. It is a floor, not a recommendation — six characters is guessable by a machine in moments. If this account can start work that publishes to your live website, treat it like the login to that website and use a long passphrase or a password manager.

**The six-digit code.** The number your authenticator app shows, which changes every thirty seconds. It is proof you have your phone, not a second password. EOMA never sends it to you; if something asks you for it by email or message, that is not us.

**"8 recovery codes remaining."** How many one-time codes you have left to sign in with if your phone is lost or replaced. Each sign-in that uses one spends it permanently. At zero, and with no phone, nobody can let you back in from this screen — so store them somewhere that is not the phone they replace, and regenerate the set when the count gets low. Regenerating cancels every old code immediately.

## When it goes wrong

| You see | Why | What to do |
|---|---|---|
| "The two email addresses don't match." | The two fields differ. | Retype the second one. Copy-paste is safer than typing twice. |
| "That's already your current email." | The new address is the one you already use. | Nothing to change. |
| "Too many requests. Please wait a minute before trying again." | Several confirmation emails were requested in quick succession. | Wait a minute. Check spam before asking for another. |
| The confirmation email never arrives | It goes to the **new** address, not the current one. | Check that inbox and its spam folder. Your old address keeps working until you click the link, so nothing is locked. |
| "Your current password is incorrect." | The current-password field is wrong. | If you cannot remember it, sign out and use the password reset link on the sign-in page. |
| "Your new password must be different from your current one." | The old and new password are identical. | Choose a different one. |
| The language chips are greyed out | No brand is selected. | Pick a brand in the sidebar first — language is stored on the brand. |
| Your content is a mix of two languages after switching | Expected for a while. EOMA re-generates AI content in the new language over the following cycles rather than all at once. | Wait for the next cycles. Nothing is lost. |
| Enabling 2FA returns "Something went wrong. Please try again." | The enrolment did not complete. | Try once more, then contact support before repeating it further — a half-finished enrolment is worth checking rather than retrying blindly. |

## Related

- [Privacy](/docs/settings/privacy) — the personal data held for billing, and how to delete it
- [Notifications](/docs/settings/notifications) — what EOMA sends you
- [Plan and usage](/docs/settings/plan-and-usage) — the brand-level settings, as opposed to these personal ones